Refund Policy

Last updated: September 2026

At MALVIRON, we want you to feel confident when shopping with us. If you are not satisfied with your purchase, we're here to help.

Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for a return, the product must:

• Be unused and in its original condition.

• Include its original packaging where applicable.

• Not show signs of damage caused by misuse, improper handling, or normal wear.

We reserve the right to refuse returns that do not meet the applicable return conditions.

Non-Returnable Items

The following items cannot be returned:

• Gift cards

• Final sale or clearance items

• Personalized or custom-made products

• Products returned outside the applicable return period

• Products that have been used or damaged after delivery, except where the issue is covered by applicable consumer protection laws

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

Please include:

• Your order number

• A description of the issue

• Clear photos of the product and packaging

We will review your request and work with you to determine the appropriate solution as quickly as possible.

Refunds

Once your returned product has been received and inspected, we will notify you whether your refund has been approved or rejected.

If approved, the refund will be issued to your original payment method.

Depending on your payment provider, refunds may take 5–10 business days to appear in your account.

Processing times may vary between payment providers and financial institutions.

Exchanges

We currently offer exchanges only for defective, damaged, or incorrect products.

If you would prefer a different product, we recommend requesting a return and placing a new order, subject to product availability.

Return Shipping

Unless the product is defective, damaged, or incorrect, customers are responsible for the return shipping costs, where permitted by applicable law.

Original shipping charges are generally non-refundable unless otherwise required by applicable law.

Order Cancellation

Orders may be canceled before they have been processed for shipment.

Once an order has been shipped, it can no longer be canceled and must follow the return process outlined in this policy.

How to Request a Return

To request a return, please contact our support team with:

• Your full name

• Your order number

• The reason for your return

• Any relevant photos or additional information

Our team will provide the next steps and any return instructions that apply to your order.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Email: store@malviron.com

MALVIRON